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Viking HVAC Owner-led by Max Lindmaa

Privacy

Privacy policy

This policy explains how Viking HVAC handles inquiry information, project communications, SMS consent, and customer records.

Last updated: May 8, 2026

Viking HVAC LLC provides HVAC installation, service, consultation, and project follow-up for customers in Brooklyn, New York and nearby service areas. This Privacy Policy applies to information collected through viking-hvac.net, phone calls, text messages, email, and other direct customer communications.

Information we collect

When you contact Viking HVAC, submit a form, call, text, email, or request service, we may collect:

  • Name, phone number, email address, address, neighborhood, and project location.
  • Project details, service needs, timeline, notes, photos, and information you choose to send.
  • Call records, SMS records, voicemail details, appointment history, estimate history, and customer support notes.
  • Website information such as landing page, referrer, campaign parameters, browser information, and hashed IP address.
  • SMS consent status, opt-in source, opt-in text, opt-out status, and related messaging records.

How we use information

Viking HVAC uses information to:

  • Respond to service, installation, estimate, and consultation requests.
  • Evaluate project fit, schedule calls or visits, prepare estimates, and coordinate work.
  • Send requested call, email, and text follow-ups about your inquiry or project.
  • Maintain customer records, project notes, warranty-related documentation, and compliance records.
  • Improve website performance, lead intake, customer communication, and internal operations.
  • Comply with legal, tax, accounting, safety, insurance, and regulatory obligations.

SMS and mobile messaging

If you provide your phone number, submit a form with SMS consent, call Viking HVAC, text Viking HVAC, or otherwise ask for follow-up, Viking HVAC may send text messages related to your inquiry, estimate, appointment, service request, missed call, or project.

  • Message frequency varies based on your inquiry, scheduling needs, project status, and service requests.
  • Message and data rates may apply.
  • Consent to receive text messages is not a condition of purchase.
  • Reply STOP to opt out of SMS messages.
  • Reply HELP for help.
  • You can also request help or opt out by emailing info@viking-hvac.net or calling (929) 790-5045.

Viking HVAC does not sell SMS consent data. Viking HVAC does not share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Calls and voicemails

Calls may be recorded for quality and follow-up. Viking HVAC may use call records, voicemail recordings, transcripts, and related notes to respond to inquiries, schedule work, maintain project history, and improve customer communication.

How information is shared

Viking HVAC does not sell customer personal information. Information may be shared only as needed for legitimate business and project purposes, such as:

  • Service providers that support website hosting, databases, communications, scheduling, payment processing, security, analytics, document storage, or customer communication.
  • Equipment suppliers, manufacturers, utility or rebate program administrators, and project partners when needed for the requested project.
  • Professional advisors such as accountants, insurers, legal advisors, or compliance consultants.
  • Government, regulatory, law enforcement, or safety authorities when required by law or necessary to protect rights, safety, or property.

Third-party service providers are expected to use information only to provide services to Viking HVAC or support the requested customer project.

Marketing

Viking HVAC currently uses customer information primarily for direct service, estimate, scheduling, and project communications. If Viking HVAC offers optional promotional or marketing messaging in the future, it will use appropriate consent and opt-out processes.

Retention and security

Viking HVAC keeps customer and project records for as long as reasonably needed for service, project history, warranty-related documentation, legal compliance, tax/accounting requirements, insurance, dispute resolution, and business operations. Retention periods may vary by record type.

Viking HVAC uses reasonable administrative, technical, and organizational safeguards for customer information. No website, database, phone, email, or messaging system can be guaranteed completely secure.

Your choices

You may ask Viking HVAC to update your contact information, stop non-essential communications, or review a communication preference. SMS users can reply STOP to opt out or HELP for help. Some records may need to be retained for legal, accounting, compliance, warranty, or project-history purposes.

Children's privacy

The website and services are intended for homeowners, property owners, property managers, tenants, and adult decision-makers seeking HVAC services. Viking HVAC does not knowingly collect personal information from children under 13.

Changes and contact

Viking HVAC may update this Privacy Policy from time to time. The updated version will be posted on this page with a new updated date.

Questions about this policy can be sent to info@viking-hvac.net or made by phone at (929) 790-5045.